- MEMBERSHIP POLICY -

GST: All prices are subject to applicable GST.
Make-Up Classes: Missed classes may be made up by arrangement with the Head Coach. Make-up classes must be within 14 days of the original absence.
Membership Holds: Members have two free membership holds per calendar year for planned absences of more than 14 days. Additional membership holds are subject to a $10 fee per hold. Medical holds may also be requested with a valid doctor’s note.
Membership Cancellation & Reactivation: A $10 administrative fee applies to membership cancellation and reactivation.
Cancellation Notice: A minimum of 30 days’ notice is required for all membership cancellations.
Centre Closures: The centre will be closed on statutory holidays, as well as two weeks during the winter holiday period. These closures are factored into the membership schedule and are not eligible for make-up classes or refunds.

- CODE OF CONDUCT -

STUDENT CODE OF CONDUCT

Arrive to class on time – bow before entering and leaving the matted area.
When arriving late, stand on the side of the class and wait for instructor’s attention before bowing to join class.
When needing to leave the mats for any reason, ask for instructor’s permission before leaving the training area. Bow when returning to class.
Student must inform instructors at the beginning of class if they need to leave class early.
Address Masters as “Master (surname)” and instructors as, “Instructor First name”. When in doubt, answer with “Miss/Ma'am” or “Sir”.
Food and drinks are not permitted in training areas.
Chewing gum is not permitted during class.
No jewellery or accessories are allowed during trainings.
No clothing with zippers or sharp contents should be worn on mats.
Ensure all fingernails and toenails are closely clipped and no open wounds are exposed.
Wear correct dobok/gi and keep attire neat and clean.
When belt comes off during class, adjust it at the first opportunity and facing away from instructors.
Bring all personal belongings and appropriate gear to each class and place neatly in cubbies upon arrival.
All shoes should be kept on the shoe rack, never on the floor unless there’s no space.
Treat all equipment and mats with respect. If damages to any equipment is made, they are held responsible for the cost to replace the item(s).
Treat the space and everyone with respect.
No members are allowed in offices, staff room or private areas.
Members are not allowed to use fitness equipment without permission.
Members under 15 years of age are not permitted in the fitness area without supervision.

PARENT CODE OF CONDUCT

No video content of promotion test shall be posted on social media.
No outside shoes are permitted past the entrance carpet area.
Parents may watch on the side, but not interfere with instructors conducting the class.
Parents and spectators are to remain quiet when class is in session, socializing or calls should be taken outside. Any unnecessary interference may result in being asked to leave the training area.